Unsolicited Bulk/Commercial Email / SPAM
The use of our servers and networks to transmit unsolicited bulk/commercial email (also know as spam) is strictly forbidden. Under no circumstance is the transmission of spam acceptable or tolerated.
The transmission of spam from our servers and networks can cause irreparable monetary and reputation damage. All damages caused by spamming will be prosecuted to the fullest extent of the law.
Any client caught explicitly spamming from our servers or networks will have their account immediately terminated & without notice.
General Content & Service Restrictions
Our servers are not allowed be used as a backup/storage system. We allow up to 2GB of an account’s website backup data to be stored within the same account.
Under no circumstance is adult content permitted on our servers or networks. All adult oriented pictures, videos, links, written content and similar is strictly prohibited. Should you require hosting for adult oriented content, please contact a host who specializes in this hosting realm.
Web Applications & Web Accessible Scripts
All web applications that are out of date and actively being exploited will be shut down immediately without notice. As a webmaster you should evaluate your web based applications and scripts on a regular basis to ensure they’re secure and up to date.
Forums and any applications using a commenting system should have some form of spam protection or moderation. CAPTCHA is a popular way to eliminate spam robots from spamming your website.
- Search Engine Optimization (SEO) farms or similar are strictly forbidden on our servers and networks. SEO farms create undue strain and resource abuse on any given server and affect all clients.
- Banner rotation services and link exchanges are not permitted.
- Offering Image, File, Document and Data storage, and free hosting and email services are strictly prohibited.
- Off-site media storage is not permitted.
- Operating a public mirror site is not permitted.
- Running a proxy or anonymizer, whether publicly accessible or protected, is not permitted.
- Prime bank or bank debenture-related sites, lottery sites, muds or online RPGs, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.
- Bit torrent applications, trackers, and clients as well as any file-sharing/peer-to-peer activities are forbidden.
- The operation of gaming servers (such as but not limited to Counter-Strike, Half-Life, battlefield1942) are forbidden.
- Web spiders and indexers are not permitted.
- The abovementioned services / web content create undue system load on our servers and should only be run in a dedicated server environment. All violations will be shut down immediately and may result in account suspension and/or termination.
If you have a question on whether or not your content is in violation, please email our Abuse team for clarification.
Resource Usage Restrictions
Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:
- Consume more than 16 MB of RAM.
- Utilize in excess of 15 seconds of CPU time.
- Number of open files should not exceed 64.
- Create core dumps.
- Number of simultaneous processes should not exceed 5.
- Execute a script/binary that forks in a way to create a fork bomb.
- Programs may not run in the background or listen on a network port. If you require a bot, service or daemon, you should consider a dedicated server, as very few shared web hosts allow this type of program.
- All users are restricted to 15 concurrent MySQL connections.
- Each database is restricted to 2 GB of disk space.
- Database queries should not exceed 3,000 per hour.
- Database changes (insert/update/delete) should not exceed 1,000 queries per hour.
Files and Directories
- The total number of inodes in an account may not exceed 75,000. Every file (a webpage, image, email, php file, directory, etc.) on your account uses up one (1) inode. This is not something we actively enforce and it will only become an issue if a client is causing problems for other people on the server. We will of course notify you if this is the case with a full explanation.
- A single log file should not exceed 1 GB in size. Total size of all similar log files should not exceed 5 GB in size.
- A directory can not contain more than 2,500 immediate child files. This includes subdirectories themselves, but does not include files contained within those directories.
- Simultaneous Apache connections may not exceed 50 from one individual source at any given time.
- Web processes should not fork or spawn subprocesses.
Email and Mailing Lists
- Files in excess of 10 MB should not be sent via email.
- Processes should not send outbound mail to more than 25 recipients at any given time.
- The maximum number of members per mailing list is 1,500.
- SMTP connections (outbound email connections) are limited to 500 per hour per server account.
- Mailing lists larger than 1,500 will require a dedicated server from us. Dividing one list into smaller parts to get around this limit is not allowed.
- Any mailing list over 900 emails is only allowed in off peak times such as Saturday and Sunday or from 1am to 8am server time during the week.
- Any mailing list must be throttled so that it sends an email every 6 seconds at the very minimum. If the mailing list software you are using doesn’t support throttling you must use something else. We do this as this keeps the server load from going very high and causing problems for other users. If you don’t do this you will be suspended.
- We do not allow you to send to a mailing list you were given or that you bought. This is spamming and we have zero tolerance for this.
- Any mailing list must comply with the rules which prohibit spam emails, including:
- The USA CAN-SPAM Act – http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business; and
- The Australian Spam Act – http://www.acma.gov.au/Industry/Marketers/Anti-Spam/Ensuring-you-dont-spam/key-elements-of-the-spam-act-ensuring-you-dont-spam-i-acma
- No Direct SMTP mailing system scripts are permitted. Mail should be relayed through the local MTA.
- All scheduled tasks must be ‘niced’ to 15 or greater (see the Unix manpage for ‘nice’ for more information).
- A scheduled task should not execute more frequently than once every 15 minutes.
- Our servers should not be used as an SSH bounce point to other servers/networks.
- You may not use the Unix ‘find’ command recursively on directories more than 5 levels deep.
Failure To Comply With Policy
Failure to fully comply with these terms is grounds for account suspension and/or termination. All accounts and/or servers contained within our network must adhere to the above policies.
We reserve the right to remove any account without prior notice.
The examples listed herein are a guide and may not be an exhaustive list. If you have a question on whether or not your content is in violation, please contact our team for clarification.